[Holiday] Enjoy Your Holiday, Love Your Tech Support

As I'm sure many of you are going to do, you are going to buy electronics for the holiday for your loved ones. Very well you should as they are fantastic gifts and provide hours and hours of enjoyment regardless of what type of electronic it is. As my holiday message before I leave for a while to visit family I ask each of you to remember that there is a reason we celebrate holidays and spend time with loved ones. Remember that sometimes the gifts you buy can be difficult to set up or use initially until you learn how to use them. And lastly, remember that if you should call tech support for your new gifts to remember that THEY are working on the holiday while YOU are not. Share your joy and thankfulness with them and treat them like the humans they are.

I work in a US based call center taking care of lots of hardware, software and techs and I'm sure each and every one of them would definitely value a thank you or gratitude on the phone instead of screaming at them because your new electronic keyboard won't do function F5E2 and duplicate the midi sound from a 1970s synthesizer even though it says so on the package! Take the time to listen to their direction. They want to help you and that's why they are in the job they are. Let them help you and let them share the knowledge they've acquired by working in the industry they have.

Happy Holidays and Take Care.